Student Technology Page
 At South College, your academic and professional success is important to us. An underpinning part of your educational process is exposing you to current and cutting-edge technologies that can enhance your learning and better prepare you for the workplace in the 21st century. The technologies you will be exposed to as a student include the South College Student Portal, official e-mail, and Moodle.
Page Information:
Student Frequently Asked Questions (FAQ)
Technical Suggestions
Plugins
Report an Issue
STUDENT FREQUENTLY ASKED QUESTIONS (FAQ)
1. I need to print files for my course. How do I access a printer?
Access the Student PRINTING FAQ for printing information.
2. I need to print from my personal laptop on campus. How do I set up my computer to print?
Access the Student Personal Laptop Wireless Printing Setup Guide for step-by-step instructions.
3. I need to create a Portal account. What do I do?
Access the Student Portal Account Creation guide for step-by-step instructions.
4. I need to access my Moodle course sites. What do I do?
Please click this link to acess step-by-step instructions to access your course
Moodle sites. Moodle Student Access Instructions
5. I need a Moodle user’s guide for students. What do I do?
The South College Student Moodle Users Guide contains information on the Moodle interface (screen) and it’s use. Additionally, there is information on plugins you might need. Please print a copy and keep for reference.
6. I need to submit my Word homework file in my Moodle course site. Are there directions for this process?
Yes. Access the student user guide for submitting your Word homework file .
7. Can I access my Moodle course sites off-campus?
Yes, you can access your course sites from anywhere you have an Internet connection, 24/7.
8. When I try to Open a PowerPoint presentation that is linked in my course Moodle site, all I get is one blank slide. What am I doing wrong?
When you click the link to the PowerPoint presentation in your Moodle course site, click SAVE and save it to your computer (e.g. do not click Open on the pop-up box). You will be able to open the presentation after saving to your computer.
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9. My instructor has a newer version of Microsoft Office than I do and I cannot open homework files. What should I do?
First, download the Microsoft Office Compatibility pack. Next, download the Viewer of you choice. You should now be able to access the files no matter what the version.
10. Is there a way to print PowerPoint slides 3 or 6 slides per page so that I can save paper?
Yes, the South College Printing PowerPoint Slides guide will show you how. You can also print in pure black and white to save color toner if your printout does not need color.
11. What is the difference in the Student Portal and Moodle?
The Student Portal is a web site that provides a point of secure entry to information allowed to be accessed only by South College students, faculty or staff. The Student Portal will allow you to access grades (which are no longer sent through traditional mail), schedules, a course catalog, fee payment, current GPA, GPA calculator, financial aid information, scholarship information, credits earned information, advisor information, message alert center, calendar, resume, job search information, tutoring information, disability information, use the Moodle course management system, and access the Southern Digest. Moodle is South College’s learning management system. This system is an electronic environment that allows South College to provide an “electronic classroom” to support your face-2-face classes. The Moodle classroom allows your instructor to post assignments, quizzes, websites, communications, etc. for you. You can submit your homework electronically, as well as communicate with your classmates and instructor via the system. You access your Moodle course sites through the Student Portal.
12. My instructor stated I must use South College email instead of GMail or Hotmail for campus communications and Moodle.
Why?
Students have various e-mail accounts. It is impossible for South College to maintain which account is working and which account a student is accessing and using. By mandating that all students/faculty/staff use South College accounts, we can assure no interruption (or little downtime) in service.
13. South College is now using online course evaluations instead of paper. I would like more information on that process.
The Online Course Evaluation Page contains information about the process. We understand your concern about confidentiality. At South, we take all measures to make sure your anonymity is protected.
TECHNICAL SUGGESTIONS
Detailed technical suggestions/requirements are located starting on Page 13 of the South College Student Moodle Users Guide.
Internet Explorer is the suggested Web browser. To download the latest version of IE visit the Microsoft IE download page.
To use Moodle, your web browser must have cookies enabled. Here's a link to a Google resource on how to enable cookies in your web browser: https://www.google.com/adsense/support/bin/answer.py?hl=en&answer=35730
To view and use the text editor used in Forums, Assignments, Wikis, and other course assignments, JavaScript must be enabled. Here's a Google resource on how to enable JavaScript in your web browser: https://www.google.com/adsense/support/bin/answer.py?hl=en&answer=12654
To participate in a Chat Session set up by your instructor for your course, and to view the unfolding discussion during a chat session, you should have JavaScript enabled on your web browser. See the link to the Google resource above.
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PLUGINS
If you cannot open files that your instructor has placed on your course site, you may need acces to a plugin (below) or to update a version of a plugin. The list below will take you to the sites to download the free plugins that you need.
*The star denotes the plugins that are used more frequently.
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REPORT AN ISSUE
Report Portal/E-mail/Moodle Problems
If you have questions or difficulty, send an email to support@southcollegetn.ed. If you
e-mail an issue to support, indicate Portal, E-mail, or Moodle in the Subject line. The more detail you can provide, the quicker your issue will be resolved.
If you are reporting a Moodle issue, please include the following information in your message:
- Official first and last name (use official names you used for your application and registration process).
- Course Title and Section where the issue is occurring. Example: BIO101_H02 is reported as:
Biology 101, section H02.
- Instructor name.
- State if this issue is interrupting your participation in the course.
- Detailed description of the issue.
If you are reporting an E-mail or Portal issue, please include the following information in your message:
- Last 4 digits of your social.
- Current phone number (include area code if long distance).
- Official first and last name (use official names you used for your application and registration process).
- Login id.
- Detailed description of the problem.
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